Ozkora

Case Studies

Delivery That Works in Practice

Our case studies show how Ozkora has helped organisations make decisions and adjust operating models in ways that carry through into delivery.

The quiet interior of a modern bank branch, pale joinery and a low counter, daylight through a full-height glass frontage A large contact centre floor seen from above, orderly rows of desks receding into depth Long rows of shelving and packing benches in a fulfilment centre, a single worker far down the aisle The stone entrance colonnade of a mid-century British civic building, a few figures on the steps

Case study 1 of 4

Case study 01Financial Services

Operating model and cost improvement in a UK retail bank

A fast-grown UK digital bank with a fragmented operating model and more than 70 competing initiatives. We designed a target operating model and reset the portfolio.

Just under 9%
Reduction in operations and central function cost
One third
Reduction in the size of the change portfolio
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